i got myself a globe sim last week just so i can pay for some online purchases with gcash.
i spent a good part of yesterday afternoon calling the globe business center in san jose. i wanted to ask them if they had a "cash-in" (where you convert your cash to gcash) center in pueblo so that i don't have to take the tricy to their business center. the two numbers i tried just rang and rang and rang. when i called the third number listed, the timid sounding girl who answered said that if its about gcash then it has to be the two numbers i have already tried because she was with the globe broadband office and the business center is another office. i explained to her that i have been trying to call for a VERY LONG TIME but she simply said "try lang ulit man". i gave up for the day.
at mid morning today, i went to the business center. of course the first thing i did when i reached the place was asked the guard, patay malisya, "close office nyo kahapon?"
"open kami ma'am", sabi ng isang guard.
agree naman ang pangalawang guard.
"eh bakit ring lang nang ring ang 992-3935 at 992-3944? sira ba ang phones?"
"ay ma'am nandito kami pero di lang nila sinasagot yang mga numbers na yan"
WHAT ZE EFFFF???!!!
"eh yun yung listed nyo na numbers papano namin kayo ma contact? bakit hindi ninyo sinasagot?" ang high-pitched kong sigaw, este, sabi.
"ma'am busy kasi yung mga tao dito palagi"
okay. fine. i followed the advice of my facebook friends and breathed in, breathed out. breathed in, breathed out. externally calm but internally combusting, i went past the door.
"ay, ma'am, anong purpose nyo?" guard two said.
i wanted to say to request an audience with the sons of don jaime (to kiss them, those cute lads) but i had a feeling it would be pointless so i told him the truth he can manage: gcash cash-in.
everything else was pretty incident free after that , thank goodness.
i am still trying to figure out what is going on with their phone lines. is it because the lines are pldt lines, the sister company of their arch enemy smart? are they trying to make people believe pldt lines are no good? are pldt people sabotaging the globe office phones? has watching too much "24" addled my brains even more?
AHLUVET!! "ma'am busy kasi yung mga tao dito palagi" hahaha wth! effin' impossible! Manong guard, please think of something better next time haha
ReplyDeletecustomer service is really the pits here in zambo, don't you think, buddha b? must be the air...
ReplyDeleteHi Yen! Laisa here. This is really funny. You really have a way with words. There's nothing that you've written so far that I don't like. Keep it up! Smart, globe, pldt, malls and bazaars - they're all the same when it comes to customer service. I just don't get it. Must be the air in Asia's Latin City. The Visayans in Davao, Cebu and Cagayan de Oro are more accommodating and sweeter. Hay.
ReplyDeletethanks laisa. so you get the same customer service problems too. even the jollibee and mcdo people here are terrible despite the standardized training they must surely get from their mother companies. so it must be the air nga...
ReplyDeletema'am yen, i used to cash out and cash in my gcash in the cellphone stall right infront of the jollibee in mindpro first floor. if it still there, you might want to go there instead the business center.
ReplyDeleteems, salamat sa tip. will try to do that.
ReplyDeleteJollibee Mindpro circa 2001
ReplyDeleteCashier : good morning, welcome to Jollibee how may I help you!
Me: hey hi, may I have one chicken joy, extra spicy, go large iced tea and blah blah
Cashier: ok sir, lemme repeat your order blah blah
Me: oh miss, sorry totally forgot, instead of iced tea, make it large coke instead
Cashier: sorry sir, na
punch ko na
Me: cant you not void it nalang
Cashier: long pause....whatever (raised her kilay and roled her eyes)
Me: excuse me?
Cashier: wala sir
Me: no, I heard that! Please dont give me that kind of attitude
Cashier : eh, di nga pwedeng i void sir eh
Me: well if that’s the case, just cancel everything!
Cashier: sir, di po pwede, na punch na po!
Guess what I did, I walked-out...
buddha b, you walked out. good for you. i asked for catsup from the jollibee counter a couple of years back and her reply was: "para saan nyo gagamitin ma'am?"
ReplyDeletewhat ze eff? ili-lipstick ko? ito-topping sa sundae? idadagdag to my catsup sachet hoard at home?
come to think of it, hindi bien far-fetched el third option....
hahahahaha ok that made me laugh...oo nga naman..sigh, you just made me miss zamboanga even more haha
ReplyDeleteJollibee Mindpor again way back
me: Ms. Chene blood my chicken, I’ll have it replaced
girl: sir, hinde pwede. Man re-fry yalang iyo
me: huh? That aint sanitary ms. Can you just replace it.
Girl: hindi talaga pwede sir in fact, ese kame pirmi ta ase
Me: huh? Chin*a! may I speak with your manager! hahahaha
the jollibee stories were insane mam yen but i'll report this to globe :)
ReplyDeleteken, you'd be doing the city a favor if you could do that.
ReplyDeletespoke to a friend who does a lot of business with globe (she used to be their major dealer or something) after she saw this blog entry. she said that that really is globe's policy here. that the pldt lines are only for outgoing calls, and not for answering incoming ones.
she said the globe people here say that if you want to do business with them, you have to either call them via a globe cellular number, or better yet, go to the business center personally.
the problem with this is that when people want to ask globe something, the only contact number available to them is the one listed in the pldt directory. i have not seen a major public announcement from them regarding the numbers people can use to get in touch with them: no billboards, banner, leaflets, tv/radio ad.
AND, if they don't want people to call them via the pldt numbers, then why did they have it listed in the first place?
btw, ma'am sandy said that the globe business center manager here is your fellow adzu masscom grad?
sigh.
hello yen...don't fret. ganyan din sa smart.they never answer their phones...hhmmm...i never did ask eden why...i love your blog...keep it up...take care and see you around...
ReplyDelete